Privacy Policy
Effective Date: September 3, 2026
Sue’s Elegant Events (“Sue’s Elegant Events,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, request a quote, contact us, or communicate with us about our services.
By using this website or submitting information to us, you acknowledge the practices described in this Privacy Policy.
INFORMATION WE COLLECT
Information You Provide
We may collect information that you voluntarily provide through our website, quote-request form, email, telephone, WhatsApp, or other communication channels. This information may include:
• Your name, email address, and telephone number
• Your preferred method of communication
• Event type, date, time, location, venue, and guest count
• Budget range
• Theme, colors, decor preferences, and requested services
• Venue-access and setup information
• Cultural details, priorities, inspiration, or other information you include in your request
• Communications and correspondence you exchange with us
• Information needed to prepare proposals, contracts, schedules, invoices, or other business records if you become a client
Please do not submit sensitive personal information that is unnecessary for us to evaluate or provide event decor services.
Information Collected Automatically
When you visit the website, our website, hosting provider, security tools, and related service providers may automatically collect limited technical information, including:
• Internet Protocol address
• Browser and device type
• Operating system
• Pages visited and actions taken
• Referring website
• Date and time of access
• General location derived from an IP address
• Diagnostic, security, and server-log information
We use this information to operate the website, maintain security, prevent spam, troubleshoot problems, and understand how visitors use the site.
HOW WE USE INFORMATION
We may use the information we collect to:
• Respond to questions and quote requests
• Review event requirements and availability
• Prepare estimates, proposals, contracts, and service recommendations
• Communicate about your event or requested services
• Schedule and provide contracted event decor services
• Maintain business and client records
• Operate, maintain, secure, and improve the website
• Detect and prevent spam, fraud, misuse, and security incidents
• Enforce our agreements and protect our legal rights
• Comply with applicable laws, regulations, legal processes, and governmental requests
We will not use information submitted through a quote request for unrelated marketing without your consent.
FORM SUBMISSIONS
When you submit a form through this website, the information may be stored in our WordPress website database and delivered to us by email. Website administrators and authorized service providers may have access to this information when necessary to operate, secure, maintain, or troubleshoot the website.
Submitting a quote request does not create a client relationship or guarantee availability. We use the submitted information to review your request and contact you about possible next steps.
COOKIES AND SIMILAR TECHNOLOGIES
The website may use cookies or similar technologies that are necessary for website functionality, form operation, security, spam prevention, and remembering basic preferences.
We do not currently use cookies to sell personal information or serve behaviorally targeted advertising. If analytics, advertising, remarketing, or other nonessential tracking technologies are added in the future, we will update this Privacy Policy and provide any consent or opt-out controls required by applicable law.
You can adjust your browser settings to block or delete cookies. Disabling necessary cookies may affect how certain website features function.
WHATSAPP AND THIRD-PARTY COMMUNICATIONS
If you choose to contact Sue’s Elegant Events through WhatsApp, Instagram, or another third-party platform, your use of that platform is also governed by its own terms and privacy policy.
We may receive your profile name, telephone number, account information, message content, and any other information you choose to share through that service. Third-party platforms may independently collect and process information about your use of their services.
Communications sent through WhatsApp may be stored on our devices, within our business account, or through services used to manage business communications. You should avoid sending sensitive information through WhatsApp or social media.
INFORMATION SHARING
We may disclose information to:
• Website hosting, maintenance, form, email, security, and technology providers
• Contractors or service providers assisting with our business operations
• Professional advisers, including attorneys, accountants, and insurers
• Government authorities or other parties when required by law or legal process
• Appropriate parties when necessary to protect our rights, safety, property, clients, or the public
• A successor organization in connection with a merger, acquisition, sale, restructuring, or transfer of business assets
Service providers may access information only when reasonably necessary to perform services on our behalf or comply with applicable law.
We do not sell, rent, or trade your personal information. We do not disclose personal information for behaviorally targeted advertising.
DATA RETENTION
We retain information only for as long as reasonably necessary to respond to inquiries, evaluate requests, provide contracted services, maintain business records, resolve disputes, enforce agreements, and comply with legal, tax, insurance, and accounting obligations.
Retention periods may vary depending on the type of information, the nature of our relationship, and applicable legal requirements. When information is no longer reasonably needed, we may delete or de-identify it.
DATA SECURITY
We use reasonable administrative, technical, and organizational safeguards intended to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, database, email system, or internet transmission is completely secure. We cannot guarantee the absolute security of information transmitted to or stored by us.
YOUR PRIVACY CHOICES
Depending on where you live and the laws that apply, you may have the right to request that we:
• Confirm whether we hold personal information about you
• Provide access to certain personal information
• Correct inaccurate information
• Delete certain information
• Restrict or object to certain uses of information
• Provide a portable copy of certain information
These rights may be subject to exceptions and verification requirements. We may retain information when necessary to complete a transaction, comply with legal obligations, resolve disputes, prevent fraud, or enforce agreements.
To submit a privacy request, contact us using the information listed below. We may ask you to verify your identity before completing a request.
CHILDREN’S PRIVACY
This website and our services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through the website.
If you believe a child has provided personal information to us without appropriate authorization, please contact us so we can review and delete it where appropriate.
THIRD-PARTY WEBSITES
The website may contain links to third-party websites, social networks, communication platforms, or services. We do not control and are not responsible for their privacy, security, or data-handling practices.
We encourage you to review the privacy policy of any third-party service you choose to use.
VISITORS OUTSIDE THE UNITED STATES
Sue’s Elegant Events is based in Massachusetts, United States. If you access the website from another country, your information may be transferred to and processed in the United States or other locations where our service providers operate.
Privacy laws in those locations may differ from the laws in your country.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy when our website, services, technology, or legal obligations change. When we make changes, we will revise the Effective Date at the top of this page.
We encourage you to review this page periodically.
CONTACT US
If you have questions about this Privacy Policy or would like to submit a privacy request, contact:
Sue’s Elegant Events
Holbrook, Massachusetts
Phone and WhatsApp: +1 (617) 409-7568
Email: eleganteventsue@gmail.com